Problems update Windows 11

[jeromeke]

For a long time I cannot update Windows 11. I always get downloadfout - 0x80070002. I am not a professional and I  don't want to lose personal files. Is there a simple solution for this problem? A new installation Windows 11 without losing personal files doesn't work. Someone with a simple solution?

[uk666]

Try:

Fix 1: Run Windows Update Troubleshooter

Windows Update Troubleshooter is a Windows 11/10 built-in tool that enables you to detect and fix errors related to corrupted updates or other Windows update issues. 

So, you can try running the troubleshooter to fix the “Windows 11 update error 0x80070002” issue. Here’s a tutorial.

1. Press Windows + I to open the Settings application.
2. Go to System > click Troubleshoot.
3. Click Other troubleshooters to expand all troubleshooters, and then click Run next to the Windows Update section.

Restart your computer. Once you’ve rebooted, error code 0x80070002 Should be fixed.

Fix 2: Deleting the Software Distribution Folder, deleting it can help in resolving error code 0x80070002.

The Software distribution folder is found at:

C:\WINDOWS\SoftwareDistribution

It is in the folder where all downloaded Windows updates are stored. It may turn out that some files in the folder are corrupt and therefore unable to or prevent the installation of updates. 

The Software Distribution folder is a vital component for Windows Update, which temporarily stores files needed to install new updates. 

It's safe to clear the content of the said folder because Windows 11 will always re-download and re-created all the necessary file and components, if removed. 

We always did this as a troubleshooting method if we're having trouble with Windows update.

You may wish to create a restore point. You can always return your OS to work if anything goes wrong. So, follow the steps below:

1. Go to your taskbar, then click the Search icon.
2. Inside the Search box, type Restore Point.
3. Select Create a restore point from the results.

Let your system create a restore point. The process may take a couple of minutes to complete.

After creating a restore point, you can now delete the Software Distribution folder.

To do that, you need to follow the instructions below:

Search for the primary hard drive on your computer, which is usually Local Disk (C:) just click on it to open.

Open the Windows folder.

Delete the Software Distribution Folder.

Restart your computer. Once you’ve rebooted, error code 0x80070002 Should be fixed.

If not fix, you may also need to delete:

USOShared
USOPrivate
Catroot2, be very careful and only delete Catroot2 folder and not the Catroot folder because if you remove the Catroot folder, your computer won't boot

USOShared
C:\ProgramData\USOShared

USOPrivate
C:\ProgramData\ USOPrivate

Catroot2
C:\windows\system32\catroot2
Deleting the contents of the Catroot2 folder has been known to fix Windows Update errors or problems. If you delete Catroot2, the folder is automatically created when you reboot. But if you remove the Catroot folder, your computer won't boot

Restart your computer. Once you’ve rebooted, error code 0x80070002 Should be fixed.

[jeromeke]

Deleting the Software Distribution Folder succeeded, USOShared, USOPrivate and Catroot2 not succeeded: programs always in use, not possible to delete.

Still error code  0x80070002! Is there a solution?

[uk666]

We need to stop the following four programs.

Press Windows Key + X on your keyboard, then select Command Prompt (Admin).

Execute the following command lines one by one:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

Next delete:
USOShared
USOPrivate
Catroot2

We need to start the following four programs.

Press Windows Key + X on your keyboard, then select Command Prompt (Admin).

Execute the following command lines one by one:
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Run Windows Update Troubleshooter

[jeromeke]

net stop wuauserv : 

C:\WINDOWS\system32>net stop wuauserv
De Windows Update-service is niet gestart.

net stop cryptSvc: 

C:\WINDOWS\system32>net stop cryptSvc
De volgende services zijn afhankelijk van de Cryptographic Services-service.
Als u de Cryptographic Services-service stopt, worden deze services eveneens gestopt.

   AVG Tools
   AVG Antivirus

Wilt u doorgaan met deze bewerking? (J/N) [N]: J
De aangevraagde onderbreking, voortzetting of het stoppen van deze service is niet geldig.

net stop bits:

C:\WINDOWS\system32>net stop bits
De Background Intelligent Transfer Service-service wordt gestopt..
De Background Intelligent Transfer Service-service is gestopt.

net stop msiserver:

C:\WINDOWS\system32>net stop msiserver
De Windows Installer-service is niet gestart.

 

So only net stop bits succeeded! So still not possible to delete

USOShared
USOPrivate
Catroot2

Still error code  0x80070002!

 

 

 

[uk666]

Did you run:

• Command Prompt with Admin
• Windows Update Troubleshooter

We can try windows safe mode

Start Safe Mode from startup settings

1. Go to Start > Settings.

2. Click System (Update and Security in Windows 10) and select Recovery.

3. Find the Advanced startup option and click Restart now.

4. Once your computer restarts, select Troubleshoot > Advanced options > Startup Settings > Restart.

5. Safe Mode with Command Prompt (press 6 or F6).

In Safe Mode win windows try to delete:

USOShared
C:\ProgramData\USOShared
USOPrivate
C:\ProgramData\ USOPrivate
Catroot2
C:\windows\system32\catroot2

If you cannot, we need to stop the following four programs.

Press Windows Key + X on your keyboard, then select Command Prompt (Admin).

Execute the following command lines one by one:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

Next delete:
USOShared
USOPrivate
Catroot2

How to turn off Safe Mode
To exit Safe Mode, click Start > Power > Restart. If that doesn’t turn off safe mode, follow these steps:
1.    Right-click the start button and choose Task Manager from the list.
2.    Select File > Run New Task.
3.    Type in msconfig > click OK.
4.    You’re now in System Configuration. Select the Boot tab and uncheck Safe boot.
5.    Click Apply > OK > Restart.

That’s it. Your PC should now be running normally.

Run Windows Update Troubleshooter

[jeromeke]

Thank you for all your help, uk666. As I said, I am only an amateur, this is exciting for me! I am looking for a professional in my area with your solutions! 

And otherwise I will have to accept it as it is. Thank you again very much for your help!

[uk666]

If you have any further questions or issue, please do not hesitate to contact us.