Srbija Posted October 25, 2022 Share #1 Posted October 25, 2022 Service Design For The Real World: A Practical Introduction Last updated 5/2022 MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz Language: English | Size: 7.02 GB | Duration: 7h 1m Industry experts share the content we wish we'd had when we were getting started What you'll learn An overview of the end-to-end Service Design process and methodology Key considerations and practical tips for applying Service Design in an organizational context The basics of qualitative customer research and synthesis How to use lo-fi prototypes to validate concepts and ideas Effective ideation techniques & facilitation Stakeholder management for Service Design The basics of developing journey maps, service blueprints and other artifacts Business Model Canvas for Service Design How to prepare for a job in Service Design Requirements Some familiarity with the very basics of Service Design (e.g. you've participated in a Service Design session or have read a few articles) is helpful but not required. Description This is the course we wish we had when we started our Service Design careers.Tools and frameworks alone won't make you a great Service Designer. Most Service Design happens within existing companies and organizations. By understanding the real challenges and barriers to putting Service Design into practice you will be better prepared for the reality of actually doing the work. This is one of the only courses that go beyond methodology alone to focus on how to apply Service Design in an organizational context. This course includes: A comprehensive introduction to the Service Design process5 Recorded activities (we walk you through activity templates with pre-recorded facilitation)A resource list to support your learning beyond this courseLearn from experienced industry professionals who have:Established and scaled in-house Service Design teams in multiple companies across industries (Telecom, Insurance, Financial Services, Legal, and Retail)Been recognized with the Service Design Global Network awardBeen actively teaching and mentoring students and industry professionals in Service Design for 10+ yearsAre regularly invited to speak at events, host workshops, and share their thoughts on the evolution and future of Service Design At the end of this course you will:Become deeply familiar with the overall Service Design methodology and be confident in your ability to speak to it.Have a meaningful understanding of key phases of work in Service Design: Research, Ideation, Prototyping, and how they fit together as a processKnow how to clearly communicate the value of Service DesignAppreciate the importance of stakeholder management and organizational context when practicing Service Design Learn what core skills and specialized skills you need to develop in order to succeed at landing your first role or further progressing in your career as a Service Designer Overview Section 1: INTRODUCTION TO SERVICE DESIGN Lecture 1 Course Welcome + Meet Your Instructors Lecture 2 What is a service? Lecture 3 Parts of a Service Lecture 4 Why Service Design? Lecture 5 Service Design Methodology Lecture 6 Service Design Case Study Lecture 7 Q&A Section 2: RESEARCH & DISCOVERY Lecture 8 Creating a Shared Understanding Lecture 9 Research Overview Lecture 10 Research Basics & Logistics Lecture 11 Synthesis Lecture 12 Writing an Insight Lecture 13 Q&A Section 3: IDEATION Lecture 14 What is Ideation? Lecture 15 How Our Brains Work Lecture 16 Structured Ideation Techniques Lecture 17 Creating the Conditions for Great Ideation Lecture 18 Facilitating Ideation Lecture 19 Prioritizing & Selecting Ideas Lecture 20 Q&A Section 4: PROTOTYPING & TESTING Lecture 21 What is Prototyping? Lecture 22 Why Prototype? Lecture 23 What to Prototype Lecture 24 Prototyping Techniques Lecture 25 Testing Your Prototypes Lecture 26 Q&A Section 5: STAKEHOLDER MANAGEMENT Lecture 27 Establishing Trust Lecture 28 Mapping Your Stakeholders Lecture 29 Stakeholder Personas Lecture 30 Q&A Section 6: ARTIFACTS & DELIVERABLES Lecture 31 What is Mapping? Lecture 32 What is a Journey Map? Lecture 33 Creating a Journey Map Lecture 34 What is a Service Blueprint? Lecture 35 Finding the Right Format Lecture 36 Q&A Section 7: BUSINESS MODELLING Lecture 37 Understanding the business model Lecture 38 The Business Model Canvas Lecture 39 Business Model Canvas Example Lecture 40 Q&A Section 8: BECOMING A SERVICE DESIGNER Lecture 41 Service Design Core Skills Lecture 42 Service Design Specialized Skills Lecture 43 Where does Service Design live? Lecture 44 Getting a Service Design job Lecture 45 Getting started Lecture 46 Q&A Section 9: RESOURCES & ACTIVITIES Lecture 47 Activity: Creating a Research Plan Lecture 48 Activity: Stakeholder Mapping Lecture 49 Activity: Ideation Warm-Up Lecture 50 Activity: Ideation Techniques Lecture 51 Activity: Business Model Canvas Lecture 52 Additional reading & resources Anyone interested in learning more about Service Design and how to apply it in an organizational setting,UX Designers looking to expand their skills,Students interested in jobs related to Service Design, human-centred design or innovation,Working professionals interested in making a transition to a Service Design role or collaborating with Service Design teams Hidden Content Give reaction to this post to see the hidden content. Download from RapidGator Hidden Content Give reaction to this post to see the hidden content. Download from DDownload Hidden Content Give reaction to this post to see the hidden content. Link to comment
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now