no internet connection

[jimbo]

ok guys. brain picking time, if i can please. my next door neighbour has lost the internet connection on his Toshiba laptop. it's running Vista Home Premium and from what i have read, this is a problem that only happens on Vista machines (dont know if that is true or not). anyway, after searching the net, i have done what i have been told so far and have tried rebooting the router, have tried the Microsoft 'FixIT' (both auto and manually), changing DWORD values from '1' to '0'. i have tried both wireless and cable connections, have uninstalled the network 'cards' and let windows reinstall them on reboot, and have tried the laptop on my own network as well. everything i have tried so far has failed to get an internet connection. in the Network and Sharing Center it shows a connection between the router and the laptop but not between the laptop and the internet. when pointing at the symbols by the clock, it says connection excellent, local access only'.

apart from throwing the thing away, any suggestions as to how to cure this problem? would be glad of any suggestions.

 

many TIA

[uk666]

Cisco Network Magic - needs to be installed machine that has lost access.

 

 

Or If still not fixed, you can try:

1. Click the Windows Start button.
   
2. Type Cmd in the Start Search text box and press Ctrl-Shift-Enter (keyboard shortcut to run Command Prompt as Administrator). Click Continue to allow elevation request.
   
3. Cmd> ipconfig /all
   
4. Cmd> ipconfig /flushdns
   
5. Cmd> ipconfig /renew
   
6. Please try to connect wireless now.
   

Note: you might you get error message

 

 

If still not fixed:

1. Click the Windows Start button.
   
2. Type Cmd in the Start Search text box and press Ctrl-Shift-Enter (keyboard shortcut to run Command Prompt as Administrator). Click Continue to allow elevation request.
   
3. Cmd> netsh winsock reset
   
4. Cmd> netsh int ipv4 reset
   
5. If you use ipv6, Cmd> netsh int ipv6 reset
   
6. Please try to connect wireless now.
   

Note: you may need to run Network Diagnostics afterwards to "repair" your connection after this.

 

 

If still not fixed:

 

Go to Network Connections by clicking the Start button, Control Panel. Click Network and Sharing Center, and then clicking Manage wireless network (you will see this option at top-left hand side corner).

1. Find the network icons, right click them and click delete or remove.
   
2. Restart your computer.
   
3. Please try to connect wireless now.
   

 

If still not fixed:

 

Please try the following:

1. Click start.
   
2. Right click computer.
   
3. Click Manage.
   
4. Click Continue if it asks for to click on it.
   
5. Now, click Device Manager (a TV icon in front of it) on the left hand side under computer management.
   
6. Click +sign in front of Network adapter on the left hand side.
   
7. Under the Network adapter, please right click on the items one by one and click Uninstall.
   
8. Restart your computer.
   
9. Please try to connect wireless now.
   

[jimbo]

many tnx for the further help, uk666 and the detailed info. i will try to have a go at this tomorrow. it depends what time my neighbour gets home from work.

 

this sounds like a great piece of kit.

 

tnx for the recommendation and the link s33m33

[uk666]

Of course, doing a clean install of Windows 7 is the way to go

 

However, you are likely to need to install any Drivers for your Hardware after you have finished the Windows install to get all of the hardware working. The most likely ones are the Sound Drivers, the Video Driver and any Network Drivers that may be required for your Hardware.

[jimbo]

i'm not really sure that the spec is good enough to take 7. i did see it only has 2gig ram, not sure on the cpu. if i get  chance, i'll post some info later

[jimbo]

moving on a little further guys, when i checked for the 10th time in device manager, there are no exclamation marks etc, which to me means there are no driver issues. however, i wonder if there really is an issue and whether an updated driver would sort this out? if i check the Tosh website, would i need to download just a 'LAN' driver or would that be amalgamated into the motherboard chipset drivers?

i suppose there would be no harm in updating all available newer drivers, would there? if that's ok, will they all be exe files, so just double clicking installs them or would i need to do so some other way, like 'update driver' via device manager and point to it to get it to install?

[uk666]

Windows 7 32-bit works great with two GBs of RAM

 

if i check the Tosh website, would i need to download just a 'LAN' driver

 

Yes, you would need to download the 'LAN' driver and click to install

[jimbo]

i have just spent time hunting for the drivers for this laptop and cant find them on the Tosh site. laptop is too old! it would be handy if i could find all the drivers to download, especially if there are updated ones for other possible issues. atm not had a lot of luck, but will keep looking

 

in case anyone knows where to get them, the laptop is a:

Tosh Satellite P200-17c

model: PSPB6E-03G02TEN

running Vista Home Premium

 

using the info about your 2gig and windows 7, uk666, (tnx for that info) it may be worth a try. i can back up whats there atm, but he'll have to spend time getting all his bits and pieces off

[draww]

if it runs Vista, it will run 7 for sure.

 

you can use DriverPack Solution to install missing drivers (esp. old ones)

 

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[jimbo]

tnx for that info too, draww. downloading now. i had asked Tosh and the reply i got sent me where i had been already. the drivers being for a different laptop. not much help, unfortunately. the disk will be a better option hopefully anyway. can you tell me if it auto finds what driver(s) missing and selects for install or do i have to hunt through the disk and manually tell it what drivers to install?

[jimbo]

i managed to catch the neighbours missus and get the laptop. i have found and installed the modem and lan drivers but i cant even see a wireless lan driver in device manager. any idea why that might be? (been kicked out, perhaps?) how do i know then which wireless lan driver to try to install?

[uk666]

how do i know then which wireless lan driver to try to install?

Try all, only the right one will install

[jimbo]

getting nowhere fast guys. i reinstalled the wlan, the lan even the modem driver rebooted and still no go. it just wont connect to the net! i've turned off the wireless switch and plugged a cable into it and still nothing! i may not be the best as far as mending computers is concerned, but i haven't had this issue before. driving me nuts!

Edited January 20, 2014 by jimbo

[uk666]

Ok are you on Windows 7 now or you are still on Vista Home Premium

 

If Vista, have you attempt to fix it as per instructions in my post no 4

[jimbo]

still on Vista mate. i cant change the OS until my mate gets stuff backed up. he has loads of pics of him and the missus with grand kids etc. i wont do that.

 

not yet. gonna give that a try now. back in a bit

 

i have turned off windows firewall atm and shut down the avast free a/v as well. will get cisco installed and reboot.

 

something that i have seen on this laptop, when i open up network and sharing center is that it's saying it's a public network. i didn't select that and every time i change it, it goes back. on my machine, my network is a home network, so why it's public on the laptop (wired or wireless) i dont know

Edited January 20, 2014 by jimbo

[uk666]

So the wireless connect is now working?

[jimbo]

still got nothing working on the laptop at all. when i plug the casble in, cisco tells me it isn't connected to a router. even tried a different socket on the router. the cable is fine, no breaks etc. rtried wireless and still getting nowhere. is there a setting that needs to be enabled that i have missed? why would cisco say the laptop isn't connected to the router when it obviously is?

oh, and meant to add that even disregarding the router not found issue, cisco isn't finding anything else or repaired anything. just my luck :-(

Edited January 20, 2014 by jimbo

[jimbo]

when i get to the network connection details, there is nothing showing for

 

IPv4 Default Gateway

IPv4 DNS Server

IPv4 WINS Server

 

as there's no info there when there should be, what should be in here and how do i get it in there?

[uk666]

Start, Connect To, Connection, Properties, Scroll Down TCP/IP and highlight, click Properties and check that Obtain DNS and IP address automatically are enabled.

[jimbo]

under the 'General Tab' obtain an IP Address automatically is selected, as is  obtain DNS server address automatically. all fields under both are blank! similarly, nothing under the advanced tab at the bottom of that page asnd nothing under the Alternate Configuration tab at the top of same page. thisd is obviously where the propblems are, but why? do hope you can help me fix this

[uk666]

Have you attempt all the fix it as per instructions in my post no 4, if not please try

[jimbo]

been through the fix attempt with network magic. no change at all. the laptop just will not get an ip address. i have tried flushing dns, release ip, renew ip. nothing is making it get on the net. weird!

[uk666]

Please try the following:

1. Download the LAN Driver from:
   

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2. Reinstall LAN Driver.
   
3. Restart your computer.
   
4. Try to connect.
   
5. Look in - device manager, there are any exclamation marks, unidentified network etc.
   
6. Go to control panel, Add Hardware. Force Windows to scan for hardware.
   
7. Restart your computer.
   
8. Try to connect.
   
9. Try cisco.
   
10. Attempt to fix it as per instructions in my post no 4.
    

It may be a hardware problem

[jimbo]

still no go, mate. i appreciate your help and time with this. sorry to keep giving bad news.

[uk666]

Please try the following:

 

For easy troubleshooting of Wireless connections, use the Toshiba Connectivity Doctor.

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To launch the Connectivity Doctor, click on “Startâ€, “All Programs†and “Toshiba ConfigFree†and then “ConfigFreeâ€. Connectivity Doctor diagnoses the

network connection status and if a problem is found, it is displayed along with the cause and possible solutions

 

Download - Toshiba Connectivity Doctor:

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