Fresh Install Windows 10 did not recognize Webcam

[batman4ever]

I just fresh install Windows 10 on Satellite Click 2 pro laptop/tablet. After install windows did not recognize the 2 webcams (front and rear) from the laptop. device manager has NO ? on any device. Anyone know how to fix this. Please help.

[Bad Karma]

Without any details in your post it's guessing work.

I advise you to go to the support site of Toshiba for the missing drivers

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[batman4ever]

Yes I know this is a tough one. I did a google search and there are many people with the same issue is mine. Windows 10 does not see the camera like it is not even there. Thanks .

[Bad Karma]

What's the exact model of your Toshiba ? I thought you would have at least updated your post with essential info...

[batman4ever]

Sorry !

It is Toshiba Satellite Click 2 pro (SATELLITE P35W-B3226)

This has 128 GB ssd drive, so I guest Toshiba did not set up a recover drive on it. I've email Toshiba support for recovery CD, but no respond so far.

in Device Manager, There is no Imaging device at all. It is like the webcam does not exit???

 

[Bad Karma]

A quick look at the Toshiba support page, all drivers for your laptop are present & supported.

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If you take the selection for 32bit, you'll see you won't find much but if you select the 64bit support, all drivers are there.

If you installed a 32bit version of Win10, I would recommend to reinstall it with a 64bit version.

 

[batman4ever]

On 8/1/2018 at 11:30 PM, Bad Karma said:

A quick look at the Toshiba support page, all drivers for your laptop are present & supported.

 

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If you take the selection for 32bit, you'll see you won't find much but if you select the 64bit support, all drivers are there.

If you installed a 32bit version of Win10, I would recommend to reinstall it with a 64bit version.

 

 

Thank you for your advise. So I format the drive and install Windows 7 on it, and both cameras did show in device manager (hardware is working). Then I head to the forum to download a different windows 10 version, secure wipe and reinstall with new Windows 10, and the system recognized both camera now. It must be a glitch in the first windows install???

Thank you again !